Terms of service

Last updated: August 20, 2026

Overview

Welcome to Smartome. The terms “Smartome,” “we,” “us,” and “our” refer to Smartome, trade registration number 74886200, the operator of https://smartome.shop and the Smartome online store.

Smartome provides this website, including its information, content, features, tools, products, applications, and customer services, collectively referred to as the “Services.”

Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to offer the Services to you.

These Terms of Service, together with the policies referenced below, explain your rights and responsibilities when you visit our website, create an account, place an order, purchase a product, or otherwise use the Services.

Related Policies:
Privacy Policy
Return and Refund Policy
Shipping Policy

By accessing or using the Services, you agree to these Terms of Service and our Privacy Policy. If you do not agree, you should not access or use the Services.

1. Eligibility and Accounts

By using the Services, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you have permission from a parent or legal guardian.

You may be required to provide information such as your name, email address, telephone number, billing information, payment details, and shipping address.

You agree that all information you provide will be accurate, complete, and current. You are responsible for promptly updating your information when necessary.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity carried out through your account.

Please contact us promptly if you believe that your account has been accessed without authorization.

You may not sell, transfer, assign, or license your customer account to another person.

2. Product Information

Smartome offers smart-home products and related accessories designed to improve convenience, comfort, automation, and control within the home.

We make reasonable efforts to accurately describe and display our products, including their appearance, dimensions, materials, functions, specifications, included accessories, and compatibility requirements.

You acknowledge that:

Product colors may appear differently depending on your screen and device settings.
Product dimensions and weight may be subject to minor manufacturing tolerances.
Packaging and minor design details may change without affecting the primary function.
App interfaces, firmware, and software features may change following updates.
Lifestyle photographs and room-setting images may be illustrative.
Accessories shown in photographs are not included unless expressly stated.

Product descriptions, specifications, prices, availability, packaging, and included accessories may be updated without prior notice.

We reserve the right to discontinue a product or limit the quantity available to a person, household, geographic region, or jurisdiction.

Nothing in this section limits mandatory consumer rights concerning products that are defective, unsafe, incorrectly supplied, or materially different from their description.

3. Product Compatibility

Certain Smartome products may require compatibility with specific devices, appliances, fittings, electrical systems, mobile phones, operating systems, wireless networks, applications, hubs, or third-party smart-home platforms.

Before ordering, you are responsible for reviewing:

Product dimensions and installation requirements
Voltage, plug, power, or charging requirements
Mobile-device and operating-system requirements
Bluetooth, Wi-Fi, network, or hub requirements
Required accessories or separately sold equipment
Third-party platform compatibility
Regional availability of particular functions
Any product-specific limitations stated on the product page

Compatibility with a general category, system, device, or platform does not guarantee compatibility with every individual installation or configuration.

Please contact Smartome before ordering if you are uncertain about compatibility.

4. Installation and Product Use

Smartome products must be installed, charged, connected, operated, maintained, and stored according to the supplied instructions and applicable safety information.

To the extent permitted by law, Smartome is not responsible for problems caused by:

Incorrect, incomplete, or unsafe installation
Use with an incompatible device, appliance, fitting, system, or network
Failure to follow instructions or safety warnings
Unauthorized modification, repair, or disassembly
Use with unsupported accessories, chargers, software, or third-party products
Misuse, neglect, impact, liquid exposure, excessive heat, or improper storage
Normal wear and tear
Environmental conditions outside the recommended operating range

These exclusions do not apply where the issue results from an inherent product defect or where applicable law provides otherwise.

5. Apps, Connectivity and Third-Party Platforms

Certain Smartome products may use Bluetooth, Wi-Fi, a mobile application, cloud services, a smart-home hub, or a third-party platform.

Availability and performance may depend on:

Your mobile device and operating system
Bluetooth, Wi-Fi, internet, or network availability
Signal strength and wireless interference
App permissions and device settings
App, firmware, and operating-system updates
Third-party accounts, hubs, subscriptions, or services
Regional availability and local restrictions

Some functions may require separately sold accessories, hubs, gateways, subscriptions, or compatible third-party equipment.

References to third-party platforms apply only when expressly stated on the applicable product page.

Third-party services are independently operated and may change, restrict, suspend, or discontinue features without our control.

All third-party names, logos, trademarks, and product names belong to their respective owners.

6. Orders and Acceptance

Submitting an order constitutes an offer to purchase. An automated confirmation email only confirms that we received your order.

An order is accepted when we confirm acceptance, process payment, or begin fulfilling the order, subject to applicable law.

We may reasonably refuse, limit, hold, or cancel an order because of:

Product unavailability
An obvious pricing or product-information error
Suspected fraud or unauthorized payment
Incorrect or incomplete customer information
Shipping, legal, or regulatory restrictions
Unusual quantities or suspected unauthorized resale
Technical, inventory, or payment-processing errors

If we cancel an order after collecting payment, we will refund the applicable amount to the original payment method.

Please carefully review the product, quantity, compatibility, shipping address, and contact information before submitting your order.

We cannot guarantee that an order can be changed or cancelled after processing or shipment has begun.

7. Prices, Duties, Taxes and Payment

Prices, discounts, offers, and promotions may change without notice.

The price charged will normally be the price displayed at checkout when the order is submitted, subject to the correction of obvious technical or pricing errors.

Prices are displayed in the currency selected on the website or shown during checkout.

Shipping charges, customs duties, import taxes, and other fees will be handled as displayed on the product page and during checkout.

Where an order is expressly advertised as Free Shipping, Duties and Taxes Included, DDP, or an equivalent duties-paid service, the applicable included charges will be handled according to that offer.

Where shipping, duties, or taxes are not expressly stated as included, the customer may be responsible for charges imposed by the destination country, customs authority, carrier, or other authority.

You agree to provide complete and accurate payment and billing information and confirm that you are authorized to use the selected payment method.

Payments may be processed by Shopify Payments or another authorized third-party payment provider. Smartome does not directly store complete payment-card information.

8. Promotions and Discount Codes

Promotions, bundles, gifts, discounts, and coupon codes may be governed by additional conditions.

Offers cannot be combined unless expressly stated.
Discount codes have no cash value.
Discounts cannot normally be applied retroactively.
Offers may be limited by date, region, product, quantity, or order value.
Promotional gifts are subject to availability.
Returned orders may lose eligibility for promotional benefits.

If part of a promotional order is returned, the refund may be recalculated according to the conditions of the original promotion, where permitted by law.

9. Shipping and Delivery

Orders may be fulfilled and shipped from our warehouse or fulfilment partners in China or another authorized location.

Delivery dates and transit times are estimates unless a particular delivery date is expressly guaranteed.

Delivery may be affected by:

Carrier or customs delays
Incorrect or incomplete shipping information
Remote-area delivery conditions
Weather or transportation disruptions
Public holidays or peak shipping periods
Government actions or events outside our reasonable control

You are responsible for providing a complete, accurate, and deliverable shipping address.

If a package is returned because of an incorrect address, refusal of delivery, failure to collect it, or another customer-related reason, additional shipping, customs, storage, handling, or return charges may apply.

Risk of loss or damage remains with Smartome until the product is delivered to you or a person designated by you, except where you independently appoint a carrier not offered by Smartome or applicable law provides otherwise.

Additional shipping information is available in our Shipping Policy.

10. Returns, Refunds and Exchanges

Returns, exchanges, damaged-item claims, and refunds are governed by our Return and Refund Policy.

Smartome offers a 30-day return period, subject to the eligibility requirements, evidence requirements, exclusions, and conditions stated in that policy.

For change-of-mind returns, compatibility mistakes, incorrect purchases, personal-preference returns, or other returns not caused by a confirmed product defect or Smartome error, the customer may be responsible for return shipping, customs duties, taxes, brokerage charges, handling fees, and replacement shipping.

Nothing in these Terms limits consumer rights that cannot legally be waived or excluded.

11. Product Safety

Smartome products must be used only for their intended purpose and according to the supplied instructions and safety information.

Keep small parts and accessories away from children where appropriate.
Do not expose indoor products to water, fire, or excessive heat.
Use suitable chargers, cables, batteries, and accessories.
Stop using a product that appears damaged, swollen, overheated, or unsafe.
Do not open, modify, or disassemble electrical products.
Confirm that moving devices have a clear and unobstructed operating path.

Smart-home products and automation should not be relied upon as the sole method of emergency access, home security, medical care, child supervision, fire safety, or protection of people and property.

Report a suspected safety issue to support@smartome.shop.

12. Intellectual Property

The Services and their content, including the Smartome name, logo, branding, text, product descriptions, graphics, icons, photographs, videos, layouts, software, downloadable materials, and website design, are owned by or licensed to Smartome and are protected by applicable intellectual-property laws.

You may use the Services only for personal, lawful, and non-commercial purposes.

Without prior written permission, you may not:

Copy, reproduce, republish, or distribute our content
Use Smartome photographs, videos, or graphics commercially
Use the Smartome name, logo, designs, or branding
Create derivative works from our content
Remove copyright, trademark, or ownership notices
Systematically scrape or extract protected content
Represent yourself as Smartome or an authorized Smartome seller

Shopify’s name and trademarks belong to Shopify. Other third-party names and trademarks belong to their respective owners.

13. Reviews, Photos and Customer Content

You may submit reviews, photographs, videos, suggestions, questions, comments, or other content, collectively referred to as “Customer Content.”

You retain ownership of your Customer Content.

By submitting Customer Content to Smartome, you grant us a non-exclusive, worldwide, royalty-free, transferable, and sublicensable licence to store, reproduce, adapt, translate, publish, display, distribute, and use that content for:

Operating and improving the website
Providing customer support
Improving products and services
Marketing and advertising
Social media and promotional materials

You confirm that:

You created the content or have permission to submit it.
The content is accurate to the best of your knowledge.
It does not infringe another person’s rights.
Any compensation or incentive has been disclosed.
It does not contain unlawful, fraudulent, abusive, or malicious material.

We may moderate or remove Customer Content that violates these Terms. We will not remove an honest review merely because it is critical or negative.

14. Third-Party Tools and Links

The Services may include links to or integrations with third-party websites, payment providers, applications, tracking services, review platforms, or smart-home platforms.

We do not control third-party services and do not guarantee their content, security, availability, accuracy, or performance.

Your use of a third-party service may be governed by that provider’s own terms and privacy policy.

Smartome is not responsible for losses caused solely by an independent third-party service, except where liability cannot legally be excluded.

15. Relationship With Shopify

Smartome is powered by Shopify, which provides the ecommerce platform used to offer the Services.

Purchases made through the Smartome store are transactions directly between you and Smartome.

Shopify is not the seller of Smartome products and is not responsible for product compatibility, fulfilment, delivery, installation, warranties, returns, injuries, damage, or losses relating to a Smartome purchase.

To the extent permitted by applicable law, you release Shopify and its affiliates from claims arising solely from transactions between you and Smartome.

16. Privacy

Our collection, use, retention, and disclosure of personal information are described in our Privacy Policy.

Because our store is hosted by Shopify, Shopify also processes certain information required to operate, secure, and improve the ecommerce platform.

Information may be processed by service providers located outside your country, subject to applicable privacy requirements and safeguards.

17. Errors and Inaccuracies

The Services may occasionally contain typographical errors, incorrect prices, inaccurate product information, outdated availability information, or technical mistakes.

We reserve the right to correct errors, update information, cancel an affected order, and refund payments relating to a cancelled order.

Where an error materially affects an order, we will contact you when reasonably possible and act in accordance with applicable law.

18. Prohibited Uses

You may not use the Services:

For unlawful, fraudulent, or malicious purposes
To violate applicable laws or regulations
To infringe intellectual-property or privacy rights
To harass, threaten, abuse, impersonate, or defame another person
To submit false or misleading information
To transmit malicious software
To interfere with the security or operation of the website
To obtain unauthorized access to customer, store, or payment data
To send spam, phishing, or deceptive communications
To misuse discounts, refunds, payment disputes, or return procedures
To use stolen or unauthorized payment information
To falsely represent yourself as an authorized Smartome distributor

We may restrict or terminate access when we reasonably believe these Terms have been violated.

19. Automated Systems and Data Extraction

Automated software, bots, agents, scrapers, or similar systems may not access or interact with the Services in a manner that:

Conceals that the access is automated
Circumvents security controls or CAPTCHAs
Disregards technical access restrictions
Scrapes protected content without authorization
Impersonates a human user
Disrupts the website or customer experience

This section does not prohibit ordinary browser functions, accessibility tools, or authorized search-engine indexing.

20. Disclaimer of Warranties

Nothing in these Terms excludes a warranty, guarantee, or consumer right that cannot legally be excluded.

Subject to those rights, the website and Services are provided on an “as available” basis.

We do not guarantee that:

The website will always be uninterrupted or error-free.
Every product will be compatible with every home or installation.
Third-party applications or platforms will remain continuously available.
Wireless connectivity will always be free from interference.
Product performance will be identical in every environment.

Any express product warranty offered by Smartome will be described in the applicable product page, warranty policy, or accompanying documentation.

21. Limitation of Liability

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law, including liability that cannot lawfully be excluded for fraud, wilful misconduct, personal injury, defective products, or mandatory consumer rights.

To the fullest extent permitted by law, Smartome will not be liable for indirect, incidental, special, punitive, or consequential losses that were not reasonably foreseeable, including loss of profits, revenue, data, business opportunity, or anticipated savings.

To the fullest extent permitted by law, Smartome is not responsible for losses caused by:

Improper installation or misuse
An incompatible device, appliance, fitting, network, or platform
Unauthorized modification, opening, or repair
Third-party applications, hubs, platforms, or services
Bluetooth, Wi-Fi, network, cloud, or internet interruptions
Failure to follow installation or safety instructions
Events outside our reasonable control

Any limitation will apply only to the extent permitted by the laws applicable to the customer.

22. Indemnification

To the extent permitted by law, you agree to indemnify Smartome against third-party claims, losses, and reasonable expenses arising from:

Your unlawful use of the Services
Your intentional or negligent violation of these Terms
Your infringement of another party’s rights
Customer Content submitted by you that violates these Terms
Unauthorized commercial use or resale of our content or Services

This section does not require a consumer to indemnify Smartome for our own negligence, defective products, unlawful conduct, or obligations that cannot legally be transferred.

23. Suspension and Termination

We may suspend or terminate access to the Services when reasonably necessary because of:

A material violation of these Terms
Fraud or suspected fraud
A security threat
Unlawful activity
Abuse of staff, customers, payment systems, or return procedures
A legal or regulatory requirement

Termination does not remove obligations that arose before termination.

Provisions concerning intellectual property, Customer Content, liability, and other provisions that by their nature should continue will survive termination.

24. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted or severed where necessary.

The remaining provisions will continue in effect.

25. No Waiver and Entire Agreement

Our failure to enforce a provision does not waive our right to enforce it later.

These Terms, together with the policies and conditions incorporated by reference, constitute the agreement governing your use of the Services.

Nothing in this section excludes protections or rights that cannot legally be excluded.

26. Assignment

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

Smartome may transfer its rights and obligations in connection with a merger, restructuring, financing, sale of business, transfer of the Smartome brand, or similar transaction, subject to applicable law.

Any transfer will not reduce mandatory consumer rights.

27. Governing Law and Disputes

These Terms are governed by the laws applicable in the jurisdiction where the business operating Smartome is registered, without regard to conflict-of-law rules.

This provision does not deprive consumers of mandatory protections available under the laws of their country or place of residence.

Any dispute will be handled by a court or dispute-resolution body that has jurisdiction under applicable law.

28. Changes to These Terms

We may update these Terms to reflect changes in our Services, products, business operations, technology, security practices, or legal requirements.

The current version will be posted on this page together with its updated effective date.

Where required by law, we will provide notice of material changes.

Changes will not retroactively reduce rights relating to an order that has already been accepted unless required by law or agreed with the customer.

29. Contact Us

Questions about these Terms of Service should be sent to Smartome Support.

Email: support@smartome.shop
Telephone: +86 134 1118 9544
Website: https://smartome.shop
Trade registration number: 74886200
Business address: Flat 2304, 23/F, Ho King Commercial Centre, 2–16 Fa Yuen Street, Mong Kok, Kowloon, Hong Kong
Response Time: Within 1–2 business days
Support Days: Monday–Friday