Contact Us

We’re Here to Help

Have a question about a Smartome product, your order, installation, compatibility, or delivery?

Our support team is here to help you find the right solution and make your Smartome experience as simple as possible.

Please complete the contact form below, and we will get back to you as soon as possible.

Before You Contact Us

To help us respond more quickly, please include the following information when relevant:

• Your order number
• The product name or model
• A clear description of the issue
• Photos or a short video, if applicable
• Your curtain rod or track type for compatibility questions

Providing these details can help our team understand your request and offer a more accurate solution.

Customer Support

Email: support@smartome.shop
Response Time: Within 1–2 business days
Support Hours: Monday–Friday

For order-related questions, please use the same email address that was used to place your order whenever possible.

What We Can Help With

Our support team can assist you with:

• Product compatibility
• Installation and setup
• App and Bluetooth connection
• Remote-control operation
• Order status and delivery
• Returns and refunds
• Product troubleshooting
• Warranty-related questions

Order Support

For questions about an existing order, please include your order number in your message.

You can usually find your order number in your order-confirmation email. It may appear in a format similar to:

#SM1001

Technical Support

If your Smartome device is not working as expected, please describe what happens when you try to use it.

For faster assistance, include:

• Whether the device powers on
• Whether it appears in the app
• Whether Bluetooth is enabled
• The type of curtain rod or track
• Any error message shown in the app

Photos or a short video are especially helpful for installation and movement-related issues.

Returns and Refunds

For return or refund requests, please include your order number and the reason for the request.

Products must meet the conditions stated in our Return and Refund Policy. Please review the policy before submitting your request.

Business Inquiries

For wholesale, distribution, media, partnership, or other business inquiries, please contact:

business@smartome.shop

Please include your company name, website, country, and a short introduction to your inquiry.

Send Us a Message

Complete the form below and our team will respond as soon as possible.

Suggested form fields:

• Name
• Email
• Order Number
• Subject
• Message
• Upload Photo or Video